Customer Service

Shipping & Delivery
Next Day and 2-Day orders received before 12 Noon PST are shipped the same business day. Next Day and 2-Day orders are only shipped n Monday, Tuesday & Wednesday. Ground Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground UPS shipments ship out within 24-48 hours. Please note that a very small number of orders require extra processing time for various reasons.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.
Privacy & Security
We do not rent or sell your information to outside marketers. We may share your information with members of the Dolores Canning family of businesses to provide you with products or services that you have requested or to provide you with promotional offers that we believe will be of interest to you.
Returns & Replacements

Download and print an RMA form to include with your return – A Return Merchandise Authorization (RMA) is necessary to accompany all item(s) upon return. Can't print the RMA form? Please E-mail or call our Customer Service Department at (323) 263-9155 for an RMA. Let us know the Roscoe's At Home Invoice Number and reason for return. Any item received without an RMA will be refused.

    * You are responsible for return shipping charges. Dolores Canning cannot be held responsible for any items lost or damaged in shipping.
    * Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be just a few days.  Dolores Canning Inc does not accept COD’s on returns.
    * If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.

Ship Returns to:
Dolores Canning Company, Inc.
1020 North Eastern Ave 
Los Angeles, CA. 90063

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Payment, Pricing & Promotions
You can purchase from Roscoe's at Home with PayPal or credit card.
Viewing Orders
You can view your order history by logging into your account
Account Information
We maintain reasonable and appropriate physical, electronic and procedural safeguards to protect your information. Your information is located on a secured server behind a firewall. When you enter sensitive PII, we encrypt that information using secure socket layer technology (“SSL”). Sensitive PII may include your drivers license, credit card number, social security number or protected health information, as may be applicable. While we do work very hard to protect your privacy, no method of security is 100% effective and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Dolores Canning makes no warranties, express, implied or otherwise as to the ultimate effectiveness of these reasonable and appropriate safeguards.